Terms and Conditions

Journey Fragrances is a small artisan fragrance house located and operated out of Melbourne, Victoria.

We hand craft luxury soy wax candles featuring inspiring scents that evoke exotic, mysterious locations from the furthest corners of the earth to all locations within Australia and beyond.

Contact Information
For friendly, professional advice for all your gift requirements contact Brett directly through our Contact Us page.

Product Information
All items advertised on Journey Fragrances website are made to order unless otherwise stated.

We have staged our candles with ingredients and materials that are, or represent fragrant oils and raw materials that we use to make our candles. The ingredients and materials used for staging are not included with your candle purchase.

Product Substitutes
In the event that a fragrance is unexpectedly out of stock, Journey Fragrances will offer you an alternative fragrance from the same or similar family. In the event you are not happy with the available fragrances, your order will be refunded at no cost to you.

Journey Fragrances are not responsible for the delivery of your order. Journey Fragrances uses reputable contract couriers; including Australia Post to deliver your order. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft, damage or a parcel not arriving at a certain time or place. Please contact us to discuss any problems with your delivery.

Holiday Period Deliveries
In order to ensure that your Journey Fragrances delivery reaches you in time, please ensure that you place your orders at least two weeks prior to the date you are purchasing for.

Please note that Christmas delivery times will be longer than normal as Christmas is a very busy period for deliveries.

The handling time for Christmas deliveries remains as 2 days, however the postage times by Australia Post may be extended.

In order to ensure that your order is delivered by December 25th, please ensure that all orders are placed at least two weeks prior to Christmas.

Wholesale and Retail Orders
For wholesale and retail orders, please contact us via to discuss your order.

Cancellation of Orders
If you are not 100% happy with your Journey Fragrance order, or if you wish to cancel your order once placed, please contact us immediately.

Once payment for an order has been accepted, cancellation is at our discretion and an administrative charge of $10.00 may apply in order to cover costs for administration processing fees.

Returns & Exchanges
In the unfortunate event that a gift has been damaged through the delivery process, please contact us immediately. Applications for refunds will be assessed on a case by case basis and may take up to 7 days to process.

Please note that we do not offer refunds if you change your mind about the Journey Fragrance you selected, however we will provide you an exchange, providing we receive your original order back in the condition it was sent to you.

Confidential Information
Any information that Journey Fragrances receives as part of their customers purchase is strictly confidential. Journey Fragrances will not disclose your personal information outside of suppliers contracted to our business or as required under Australian Law.

Please note the mailing address you provide when placing your order will be provided to Australia Post and/or private courier in order to fulfill your order.